Post-Incident Reset & Lessons Learned

Make it Safe Again... Heal the Broken & the Broken-Hearted

Recovery following a critical incident requires strong, compassionate, and honest leadership.  There are also a myriad of things to think about, plan for, and respond to.  Fundamentally, it’s in post-incident response where an organization can significantly enhance or damage its brand and reputation, as well as inspire or discourage its employees, partners, and strategic allies.  In a recent paper published by Pricewater Cooper and Oxford Metrica, companies that handled a crisis well exhibited the following responses during and post-incident: 

  1. They disclosed promptly
  2. They effectively communicated with stakeholders
  3. They took responsibility for their agents’ actions appropriately
  4. They demonstrated credible follow-up behaviors

Furthermore, it was apparent in the study that organizations that emerged stronger following a critical incident had the following common characteristics: 

  1. They allocated budgets to crisis management before the event
  2. They had a tested crisis response plan in place
  3. They set a fact-based approach that included all key stakeholders and 
  4. They performed a detailed post mortem and acted on the findings1

1Corporate Reputation in Crisis: The Impact on Shareholder Value, PriceWater Cooper & Oxford Metrica, February 2020

How TRG Can Help:

“Other people are going to find healing in your wounds.”
– Rick Warren

James Sporleder’s direct experience in the repatriation of U.S. Military servicemen and women from hostile captivity strongly shapes his approach to this vital program element.  TRG can help with setting up and refining your crisis management operations with an eye toward workplace violence.  We can also reach uniquely to psychological support services such as Critical Incident Aftercare, which is designed to help psychologically bridge affected individuals from an immediate, post-incident situation to organizationally provided mental health care, which can sometimes take weeks or even months. 

Bringing decades of experience, along with a reach to an extensive professional network, TRG can come alongside you and your organization to help mine lessons learned and to help integrate those into updated policy, guidance, and education and training that will help your organization become stronger and more effective post-incident. 

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